Privacy Policy

This privacy notice discloses the privacy practices for Basement Water Controlled (www.basementwatercontrolled.com).

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This privacy notice applies solely to information collected by this website. It will notify you (the customer) of the following:

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1. The personally identifiable information collected from you through the website, how it is used, and with whom it may be shared.
2. The choices available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. The process to correct any inaccuracies in the information.

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We respect your privacy.

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Information Collection, Use, and Sharing

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We are the sole owners of the information collected on this site.  We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell, share or rent this information to anyone.

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We will use your information to respond to you, regarding the reason you contacted us.  We will not share/sell your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. to ship an order).

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Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Your Access to and Control Over Information

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You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

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Security

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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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Hotjar

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We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

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For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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Contact

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If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 320-654-9900 or via email.